Privacy Policy

Data Protection Policy

Thank you for your interest in our website. The protection of your privacy is very important to us. Therefore, we will process your data carefully, for a specific purpose and on the basis of your consent, and only in accordance with the legal requirements for data protection.

In this data protection policy we inform you about the aspects of data processing within our website.

The responsible body within the meaning of the data protection laws is :

CFH Enterprise GmbH

Tannenweg 1

Tel. +49 (0) 173 – 30 10 493

E-mail helmut.feindt(at)cfhenterprise.com

(hereinafter “CFH”)

I.  When and for what purpose does CFH collect personal data?

It is generally possible to use our websites without submitting personal data.

If you use one of our services (e.g. our newsletter, our future online shop or our contact form), you enter your data voluntarily. We use this data (such as name, address, e-mail address, telephone and fax number) exclusively for the purpose for which you provide it (e.g. for processing contact requests, processing orders and payments, delivery of goods and provision of services such as, in particular, the dispatch of newsletters or bathroom planning) and only for the execution of our own business purposes. Information we receive from you helps us process your order as smoothly as possible, improve our service for you and prevent misuse and fraud.

When you access our website, information of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider and such like. This is only information that does not allow conclusions to be drawn about you. This information is technically necessary in order to correctly deliver the contents of websites requested by you and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us, in order to optimise our internet appearance and the technology behind it.

We do not sell your data, nor do we use it for unspecified purposes.

Your personal data will only be used within the Villeroy &Boch Group and by our business partners who may be commissioned to fulfil your wishes.

Below we inform you in detail about the handling of your data.

1. Cookies and other tracking technologies

Some of our websites use “cookies”. This standard technology refers to small text files that are stored on the device you use and allow your visit to a website to be made more convenient or more secure, among other things. Via the cookies, we automatically receive certain data about your computer and your internet connection, such as your IP address, the browser used and operating system, Cookies may also be used to better tailor the offerings on a website to the visitor’s interests or generally improve the site based on statistical analysis.

Cookies cannot be used to start programs or transmit viruses to a computer. Using the information in the cookies, we can make navigation easier for you and allow our web pages to be displayed correctly. Third-party technologies such as scripts, pixels and tags that we embed in our websites for advertising purposes also set cookies on your terminal device. In the following sections, we explain what we use these technologies for and how you can adjust the settings to suit your needs.

2. Cookie categories

Depending on the function and purpose, we divide data processing into different categories. The purpose of each category is described in our Consent Management Tool and your consent to these categories can be adjustedhere .

You can decide yourself whether the browser you use permits cookies or not. Please note that website features may be restricted or even suspended if cookies are disabled.

3. Location of processing of information collected via cookies

Information collected via cookies is primarily processed within the European Union (EU). In some cases, cookie information may also be processed by our contracted service providers or by third-party cookie providers in countries outside the EU that do not offer a comparable level of data protection from an EU perspective. In some countries, such as the USA, there is a particular risk that local authorities may obtain access to cookie information processed there for monitoring purposes and that there are no effective legal remedies against such access. We have implemented appropriate additional safeguards, such as contracts based on the EU standard contractual clauses and the implementation of supplementary technical measures to ensure that information collected via cookies is adequately protected. Where you have given your consent to the use of cookies and other tracking technologies, you also consent to the transfer and further processing of information collected via cookies to countries outside the EU.

II. Recipients/categories of recipients

1. Data transmission to third countries

If we process data in third countries (meaning countries outside the European Union (EU) or the European Economic Area (EEA)) or this occurs in the process of utilising the services of third parties or transmitting data to third parties, this will only be done for the purpose of fulfilling our contractual obligations, on the basis of your consent, due to a legal obligation or based on our legitimate interests.

In doing so, we ensure that your personal data is processed in compliance with the European level of data protection, based on special guarantees or due to corresponding contractual obligation including adequate technical and organisational measures.

III. Obligation to provide data, automatic decision making, profiling

1.  Do I have an obligation to provide data?

In the context of the contractual relationship, you must provide the personal data that is necessary for acceptance, implementation and completion of the contractual relationship and for fulfilment of the duties related to the contract, or that we are obliged by law to collect. Without this data, we will generally not be able to conclude or implement the contract with you.

2. To what extent is there automated decision making/profiling?

Within the framework of the procedure for sending newsletters described under III. 2, we use profiling to the extent described there.

IV. Deleting or locking data

We abide by the principles of data reduction and data economy. We therefore only store your personal data as long as necessary to achieve the purposes described here or for the retention period stipulated by the legislator. Once the respective purpose has ceased to exist or this period has lapsed, the relevant data is routinely locked deleted in accordance with legal regulations. If processing is based on consent, the respective purpose generally is considered to cease to exist when the consent becomes invalid due to revocation or passage of time. If processing is necessary for fulfilment of the contract, this will generally occur when the contract has been completed in full and after the retention period expires, as required in particular under the German Commercial Code (HGB) and the German Fiscal Code (Abgabenordnung).